FAQ

We at Jaq's Witchy Ways are firm believers in developing your own practice and following what you're drawn to. Get curious, and have fun! All of our items that are handmade by Jaq such as our oils, washes, charm bags, powders, and ritual candles; come with printed instructions, uses & tips & tricks, written by Jaq. So that upon receiving your new magical items, you never feel at a loss or confused. Jaq believes in not just supplying the tools to help others in their practice, but also helping them to develop their knowledge and connection to their craft. Some of our bestsellers include; Oceano spiritual cleansing oil, Deadly Desires attraction oil, and our mystery witch kits, which are custom curated & designed by Jaq to help strengthen your practice. To learn more, consider checking out Jaq's Patreon where you have 24/7 access to her via a private group discord chat, and dozens of posts & lessons, developed by Jaq to help you advance in your knowledge, practice, and spiritual growth.

I'm so glad you asked! As someone who struggles myself with multiple allergens and sensitivities I live with the same concerns and frustrations. - Jaq. For this reason we offer allergen/sensitivity friendly options at no additional charge. When adding an oil to your cauldron you will be prefaced with the mandatory question "Do you have any allergies?" Please fill out this section with any known herbal, oil, nut, or plant allergens you may have (You do not need to include allergens to medications). So I have to order a custom oil every time? Nope! For example Siren's song uses the carrier oil Avocado, so what if you're allergic to avocados? Continue with adding the Siren's song oil to your cauldron and when prefaced with the mandatory question "do you have any allergies", List avocado. When fulfilling your order Jaq will then custom curate you your very own bottle of Siren's song using a researched safe alternative to the avocado oil. If its an herbal allergy she will make the safest decision to either completely retract or find a safe substitution for said herb. Why don't you provide Ingredient lists? Wouldn't that be easier? The reason we ask clients to provide their allergens instead of listing ingredients is so that we have the peace of mind and knowledge while crafting your items & can also try to avoid cross-contamination (this can not be 100% guaranteed bc we do not have a controlled allergen free environment). As someone who often works with lesser known ingredients, it is common that someone may not realize the reaction they might have to a specific ingredient, due to its close relation to one they are sensitive or allergic to. For example, some people are allergic to cinnamon, and though we do sometimes work with cinnamon, we also work with cassia, which is a lesser known cousin of cinnamon. If the consumer is unaware of this relation and makes the personal decision to proceed with purchasing the item because they perceive it as safe, we could possibly be then unknowingly shipping an oil to them that could cause them a reaction, and we don't want that! Therefor, by providing our team with your allergen/sensitivity list, Our team is able to thoroughly research every ingredient and process of making that oil, and thus make what is in our hopes, the safest alternative for you personally. (Just like providing your server with your allergens before ordering dinner at a restaurant, just so we can make sure we're making appropriate & safe decisions on our end). Am I allowed to message you and ask about a specific ingredient? Of Course! If it makes you more comfortable to message us, asking if something contains lavender and if you'd be able to get an effective substitute for it, we absolutely encourage this and are happy to disclose what products you're inquiring about might contain lavender (example purposes). Jaq has been operating our business this way for almost 3 years and we have yet to ever run into a problem. We have well thought over our decision to not try and "fix what's not broken". So we at Jaq's Witchy Ways ask that you please honestly share your allergens/sensitivities in an effort to accommodate you, and if you have any further concerns you can always email us at Jaqswitchywaysteam@gmail.com or send us a message in the chat and we will respond within 1-2 business days. We hope that you understand this decision was made with the safety of both our clients & our team in mind and we hope that you respect and honor our decision to keep our sacred recipes private. We truly appreciate your interest, concerns, and kindness. With the utmost love, respect, & gratitude, Jaq & Team. <3

Once your order has been processed ( which is currently 2-3 weeks, + an additional 5-7 days for mystery kits and customs) and you receive your tracking information via email, you can monitor the tracking information from there. You will not have access to order status until the time at which your order is packed, at which you will receive your tracking number. We majority use USPS, but at time of checkout you will also be given the options to use UPS, FedEx, or DHL (international only). Shipping usually takes anywhere between 3 - 10 business days, depending on your selection at checkout (ex. First-Class or priority). International Shipping can take up to 20 business days, depending on country.

Oh no! Please contact us via email at Jaqswitchywaysteam@gmail.com so that we can fix this for you <3

Yes! We're currently shipping Internationally with no exclusions.

Currently our orders take 2-3 weeks to process before they are shipped out. This is the amount of time it takes me to fulfill, prepare and pack the orders, and almost all items in my shop are handcrafted by myself alone. Once your order has shipped, it can take USPS or other mail carriers up to 10 business days to deliver, depending on the shipping selected by the customer at checkout. As soon as your order is shipped, you'll receive an automated email confirmation from the shop with your tracking number (please check spam folders). Jaq is working every day to get orders out as fast as possible, but she is only one person. Thank you so much for your patience & support! We're so grateful you're here!

Due to the nature of our work & because we are currently an online only shop, we are unable to accept refunds, returns, exchanges at this time. If you have any issues with your order, please contact our team at Jaqswitchywaysteam@gmail.com. Orders may be cancelled and receive a full refund within 24 hours of purchase. After 24 hours and within the current listed processing time (2-4 weeks) your order may only be qualified for up to and no more than a 75% refund. Customs & preorders are not refundable after 24 hours of purchase.